Person hugging dog on sunset

2. Empathy

“Think about their feelings and reactions”

Smartwatch App Design Guideline

2. Empathy

Think about their feelings and reactions

Respect and empathy should even go beyond allowing the user to take his own decisions. An empathy design, is a trustworthy, confident, emotion aware creation process where user wellness is guaranteed. In this process, elements such as privacy and security of the user’s information should be privileged, by including questions, establishing permission notifications, and displaying preference options, within a couple of left or right screen swipes.

Key Considerations

  • Empathy
  • Respect Privacy
  • Confusion
  • Trust

Principles

Think about the users’ reactions and what they might feel

Make emphatic inferences about users and their possible reactions upon proposed functionalities.

Associated Heuristics, Guidelines or Principles
  • Susan Weinschenk - Human Limitations
  • Susan Weinschenk - Precision

Respect user’s privacy

Be Trustworthy, Earn Respect and Build Confidence.

Research to achieve a better empathy response

They are many good techniques promoted in user centered methodologies such as: focus groups, ethnography, questionnaires and user tests.

Associated Heuristics, Guidelines or Principles
  • Susan Weinschenk - Accommodation

Examples

Two way communication app

When installing the smartwatch app, users are asked about specific information sharing with others such as Activities, Location, Photos and more... a confirmation message is displayed. Afterwards in the configuration of the app you can easily change any sharing option.

Paying app

Pay with your watch will be possible, user should be able to establish notifications through cellphone messages, emails or even configure to ask for a pin code or a finger signature for approval.

Dating app

Smartwatch notification are exposed to be easily seen, users like some privacy. App colors should be discrete so not easily identified. As well as notifications should be delivered but displayed manually by the user.